Table 1 Characteristics and quotes of participants

1

6, Female

‘When you see something fading away, you notice that with many things, you will have to repeat it.’

With patient contact

Executive function

2

1, Male

‘I am not the kind of person that says: “You have to do this or you have to do that” and that’s not the kind of person I want to be. And obviously, I do not have that role at the department… So not top down or in a compulsory way, but more like: “Did you know that hand eczema is often not visible, you might have it without knowing it?”’

No patient contact

Not executive function

3

13, Female

‘If you are trying to convince people of the importance, but you do not practice what you preach, they will never listen to you. So I think that’s the most important. That they see you do the things you say you do.’

With patient contact

Not executive function

4

5, Female

‘If I see something, I address people of course. And I say: “He guys, here’s the moisturizer, let’s use it.”’

With patient contact

Executive function

5

18, Female

‘Yes, and people ask: “Has the cotton under gloves already been ordered? What is the order status?” Because, of course, you told them that it was going to happen, they know it.’

No patient contact

Executive function

6

8, Female

‘Well, that role [the role of the role model] was performed more frequently by W. and P. and I performed the more coordinating tasks.’

No patient contact

Executive function

7

1, Male

‘Personally, I would have liked to know more about hand eczema and maybe the consequences of hand eczema and things like that. Then I would have been able to tell more about it, than I could after the first meeting.’

No patient contact

Not executive function

8

10, Female

‘Yes, and also personally I think it is important, because you still want to continue work for many years, so you do not want to have that kind of illness.’

With patient contact

Not executive function

9

1, Male

‘What made it easier was that I followed other courses previously, for instance ergonomy training, and first aid, and then you already know what is to be expected from you as a coach.’

No patient contact

Not executive function

10

18, Female

‘That’s because I am in a position where it is perhaps easier for me to address people than for an analyst in the laboratory. That might be the case.’

No patient contact

Executive function

11

18, Female

‘J. just arrived, she had just finished her studies and she has just started to work here, and she was also in the working group… I think she was trying to find her own way. She does not have the experience yet to address people or to arrange these kind of things.’

No patient contact

Executive function

12

2, Female

‘We all learned from it. So that’s positive as well. If you are going to do something and you think: “Yes, I already know that”, then you will not benefit from it. Yes, we all found it quite interesting and fun. Yes, that’s an advantage as well.’

No patient contact

Not executive function

13

14, Female

‘Well, the manager was also a member of the working group. That makes a difference when you wish to arrange things. Yes, that made it easier.’

With patient contact

Not executive function

14

15, Male

‘When one of them is suddenly entitled as ‘coach’, the other one says: ‘Why you?’ It is like a henhouse here.’

With patient contact

Executive function

15

17, Female

‘We work at very different locations, we do not have coffee breaks together, so it was difficult how I could announce this to everyone.’

With patient contact

Not executive function

16

10, Female

‘When you are working here, it is pretty busy. So it is not always easy to keep it in sight and that makes it a bit difficult.’

With patient contact

Not executive function

17

9, Female

‘But then of course, at a certain moment it is up to them to do something about it. You cannot force them, of course, that’s not always possible. That’s sometimes difficult.’

With patient contact

Not executive function

18

10, Female

‘We could have used that one colleague as an example, because it was very clearly visible and then you notice that people think: “Well, that’s not something I want, so I will do of course my best to avoid it.”

With patient contact

Not executive function

19

16, Female

‘”No, I don’t have hand eczema,” she said. So you can talk and talk, that didn’t help a thing. Or let me put it this way: it did not help here. So I consider that effect as very minimal.’

No patient contact

Not executive function

20

7, Female

‘It was sometimes really nice to be with the two of us, because when one of us was silent, the other one could come up with other nice arguments.’

With patient contact

Not executive function

21

10, Female

‘So that way you can show people examples by using for instance a leaflet… That makes it of course easier to say something or to show people that it can have a result.’

With patient contact

Not executive function

22

14, Female

‘Because it is a small and compact department, it has been easy to reach everybody.’

With patient contact

Not executive function

23

12, Female

‘Because it is not a major issue, I think, it has been given a relatively high priority, relative to the problem perception, and that can be difficult.’

With patient contact

Not executive function